Andrea Lozada is OLRCB's Program Analyst, where she handles case management for the agency. She joined OLRCB in July 2019 and has been with DC's Government for 6 years. Andrea graduated at the top of her class with an MBA in 2018 from Capella University. In her free time, Andrea enjoys exercising, specifically practicing the disciplines of CrossFit and hiking.

Responsibilities

• Manages case files
• Assists with dues deductions
• Responsible for handling front office reception and administration duties
• Identifies and analyzes the needs of the program(s)
• Evaluates current standard operating procedures (SOP)
• Research program issues, concerns and complaints; and recommends administrative strategies or changes
• Completes document management, file management, and similar clerical activities
• Determines the effects of problems encountered and proposes management solutions and recommendations to staff